Refund Policy
**Refund Policy for www.thunaithedii.com**
At **www.thunaithedii.com** ("Thuna I Thedii," "we," "us," or "our"), we strive to provide a seamless and satisfactory experience for our users. However, if you are not satisfied with our services, you may be eligible for a refund under the following terms and conditions.
## **1. Eligibility for Refund**
Refunds may be considered under the following circumstances:
- **Failed Payment Transactions:** If a payment was deducted but the service was not activated due to technical issues.
- **Duplicate Payments:** If multiple payments were accidentally processed for the same service.
- **Service Unavailability:** If our matrimony services are discontinued or unavailable due to unforeseen circumstances.
- **Cancellation Within Cooling-Off Period:** If you request a refund within **7 days** of subscription (subject to terms below).
## **2. Non-Refundable Cases**
Refunds will **not** be provided in the following scenarios:
- If the user has utilized any paid features (e.g., profile boosts, messaging, match suggestions).
- If the refund request is made after the **7-day cooling-off period**.
- If the account is suspended or terminated due to violations of our **Terms of Service** (e.g., fake profiles, fraudulent activity, or misuse).
- If the user changes their mind after successful activation of services.
## **3. Refund Process**
To request a refund:
1. **Submit a Request:** Send an email to **[support@thunaithedii.com]** with:
- Your registered email ID
- Payment transaction details (invoice number, date, amount)
- Reason for refund
2. **Verification:** Our team will review the request within **7-10 business days**.
3. **Approval & Processing:** If approved, the refund will be credited to the original payment method within **14 business days**.
## **4. Partial Refunds**
In certain cases, only a **partial refund** may be issued if:
- The user has partially used the services.
- A pro-rata calculation applies based on unused services.
## **5. Chargebacks & Disputes**
If a user initiates a **chargeback** without contacting customer support first, their account may be **suspended**, and further legal action may be taken if the claim is found fraudulent.
## **6. Governing Law & Dispute Resolution**
This Refund Policy is governed by the laws of **[India]** and any disputes shall be subject to the exclusive jurisdiction of courts in Tamilnadu.
## **7. Amendments**
We reserve the right to modify this policy at any time. Users will be notified of significant changes via email or website notifications.
## **Contact Us**
For any refund-related queries, contact:
**Email:** support@thunaithedii.com
**Phone:** 9787853999
**Address:** www.thunaithedii.com
By using **www.thunaithedii.com**, you acknowledge and agree to this Refund Policy.
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This draft ensures compliance with standard refund policies while protecting the business from misuse. For full legal compliance, consult a lawyer to align with local consumer protection laws (e.g., India's Consumer Protection Act, 2019, or relevant jurisdiction).
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