# **Frequently Asked Questions (FAQ) - www.thunaithedii.com**  

## **1. General Questions**  

### **Q1. What is ThunaIThedii?**  

A: ThunaIThedii is a premium matrimonial platform designed to help individuals find compatible life partners based on shared values, interests, and cultural preferences.  

### **Q2. Is ThunaIThedii free to use?**  

A: Basic registration and profile creation are free. However, premium features (such as unlimited messaging, profile boosts, and advanced matchmaking) require a paid subscription.  

### **Q3. How do I create an account?**  

A:  

1. Visit [www.thunaithedii.com](http://www.thunaithedii.com).  

2. Click **"Register"** and fill in your details (name, email, phone number).  

3. Verify your email/mobile number.  

4. Complete your profile with personal, educational, and partner preferences.  

## **2. Profile & Matchmaking**  

### **Q4. How can I improve my profile visibility?**  

A:  

- Upload a clear, recent profile picture.  

- Fill in all details (bio, education, profession, family background).  

- Use **"Profile Boost"** (paid feature) to appear in top searches.  

### **Q5. How does the matchmaking algorithm work?**  

A: Our AI-based system suggests matches based on:  

- Personal preferences (age, caste, profession, etc.).  

- Compatibility scores (interests, lifestyle, values).  

- Activity (response rate, profile completeness).  

### **Q6. Can I hide my profile from certain users?**  

A: Yes! Go to **Privacy Settings** and:  

- Block specific users.  

- Enable **"Incognito Mode"** (premium feature) to browse anonymously.  

## **3. Safety & Privacy**  

### **Q7. How does Thuna I Thedii ensure user safety?**  

A: We implement:  

- **Profile Verification** (email, phone, optional ID proof).  

- **Report & Block** features for misuse.  

- **Secure messaging** (no sharing of personal contacts initially).  

### **Q8. What should I do if I encounter a fake profile?**  

A: Click **"Report"** on the profile or email [support@thunaithedii.com](mailto:support@thunaithedii.com) with evidence (screenshots).  

### **Q9. Who can see my personal details?**  

A: Your contact details (phone/email) remain **private** unless you choose to share them via chat.  

## **4. Payments & Subscriptions**  

### **Q10. What payment methods are accepted?**  

A: Credit/debit cards, UPI, net banking, and digital wallets (Google Pay, Paytm, etc.).  

### **Q11. Can I get a refund if I’m unsatisfied?**  

A: Refunds are processed within **7 days** of purchase if no premium features were used. See our [Refund Policy](#) for details.  

### **Q12. How do I cancel my subscription?**  

A: Go to **Account Settings > Subscriptions > Cancel Plan**.  

## **5. Troubleshooting**  

### **Q13. I forgot my password. How do I reset it?**  

A: Click **"Forgot Password"** on the login page and follow the email/SMS instructions.  

### **Q14. Why am I not receiving OTP/verification emails?**  

A:  

- Check spam/junk folders.  

- Ensure correct email/phone number was entered.  

- Contact [support@thunaithedii.com](mailto:support@thunaithedii.com) for assistance.  

## **6. Legal & Grievances**  

### **Q15. How do I delete my account permanently?**  

A: Go to **Account Settings > Delete Account**. Note: This action is irreversible.  

### **Q16. Who should I contact for legal complaints?**  

A: Email [legal@thunaithedii.com](mailto:legal@thunaithedii.com) with subject **"Legal Complaint"** and details.  

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**Need more help?**  

📧 Email: [support@thunaithedii.com](mailto:support@thunaithedii.com)  

📞 Helpline: 9787853999

*Last Updated: 2025

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This FAQ covers essential user queries while maintaining clarity and legal compliance. Adjust based on your platform’s specific features.